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Police Communications

• Police must provide fast response to all calls, urgent and non urgent.
• Procedures must ensure the caller is not inconvenienced or put off by having to repeat the same information to multiple operators before being through to the correct person.
• Location of the emergency MUST be clearly defined and the call placed/forwarded to the appropriate area staff.
• Call center staff must be properly trained and be familiar with quick access to mapping tools to ascertain where a call is coming from.